This Privacy Policy explains what personal information bet 11 collects from Philippines players, how it is used, and the steps we take to keep it secure. By registering an account or using our platform, you agree to the practices described here. If you have questions, visit our FAQ page for quick answers.
This Privacy Policy applies to all personal information collected by bet 11 when you visit our website, register an account, make deposits or withdrawals, participate in promotions, or contact our support team. It covers data collected through our desktop site and mobile platform, including any information submitted via forms, payment gateways, or account settings. This policy does not apply to third-party websites or services that may be linked from our platform — those are governed by their own privacy terms. We encourage all Philippines players to read this document in full before creating an account. If you are under 21 years of age, you are not permitted to register or submit any personal data to bet 11.
When you register with bet 11, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment method. During the identity verification process, we may also request a government-issued ID, proof of address, or other documentation required under applicable regulations in the Philippines. We automatically collect certain technical data when you use our platform, such as your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall user experience for our Philippines player base. Payment-related data — including transaction amounts, timestamps, and payment method identifiers — is recorded for every deposit and withdrawal processed through your account. We do not store full card numbers or banking credentials; payment processing is handled by our certified payment partners. All data collection is limited to what is necessary for the purposes described in this policy.
The personal information we collect is used primarily to operate and maintain your bet 11 account, process your financial transactions in Philippine pesos, and verify your identity in line with our regulatory obligations. We use your contact details to send you account-related notifications, security alerts, and — where you have opted in — promotional communications about offers available on the platform. Technical and behavioural data is analysed in aggregate to improve platform performance, identify and resolve technical issues, and develop new features that better serve Philippines players. Your data may also be used to detect and prevent fraud, money laundering, and other prohibited activities, and to comply with requests from regulatory authorities or law enforcement agencies where legally required. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Marketing communications can be opted out of at any time through your account settings or by contacting support.
bet 11 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share data only with trusted service providers who assist us in operating the platform — including payment processors, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for those services to function. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. In certain circumstances, we may be required to disclose personal data to government authorities, regulators, or law enforcement agencies in the Philippines or other relevant jurisdictions, where we are legally obligated to do so. Any such disclosure will be limited to the minimum information required to satisfy the legal obligation. We will notify you of any such disclosure where we are legally permitted to do so.
We apply industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account data is stored in encrypted form on protected servers. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities in accordance with applicable regulations as promptly as possible. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and enable any available account security features.
As a registered player on bet 11, you have the right to request access to the personal data we hold about you, and to receive a copy of that data in a commonly used format. If any information we hold is inaccurate or incomplete, you have the right to request that it be corrected. You may also request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purposes for which it was collected — subject to any legal retention obligations we are required to fulfil. Where we process your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact our support team through the details available on the FAQ page. We will respond to all valid requests within a reasonable timeframe in accordance with applicable law.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations in the Philippines. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure, in line with anti-money laundering and financial record-keeping requirements. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised. If you request account closure, your data will be retained for the legally required period before being removed from our active systems. We do not retain data beyond what is necessary or legally mandated, and we review our retention schedules regularly to ensure compliance.
bet 11 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how players interact with our platform. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand usage patterns so we can improve the experience for Philippines players — these are processed in aggregate and do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or share tracking data with ad networks.
bet 11 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or legal requirements. When material changes are made, we will notify registered players via the email address associated with their account. The updated policy will take effect from the date it is published on this page, and continued use of the platform after that date constitutes acceptance of the revised terms. We recommend checking this page periodically to stay informed. If you have questions about any changes, our FAQ page is a good starting point, and our support team is always available to help.
Quick answers to what Philippines players most often ask about how their data is handled on bet 11.
No. bet 11 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is shared only with service providers who help us operate the platform — such as payment processors and identity verification partners — and only under strict contractual data protection obligations. These partners are prohibited from using your data for any purpose other than the specific service they provide to us.
You can submit a data access request by contacting our support team through the contact details listed on the FAQ page. Please include your registered email address and a brief description of the information you are requesting. We will verify your identity before processing the request and aim to respond within a reasonable timeframe in accordance with applicable data protection regulations. There is no charge for a standard data access request.
When you close your bet 11 account, your personal data is retained for the legally required period — typically a minimum of five years — to comply with anti-money laundering regulations and financial record-keeping requirements applicable in the Philippines. After this retention period has elapsed, your data is securely deleted or anonymised. During the retention period, your data is not used for any active marketing or operational purposes and access is restricted to authorised compliance personnel only.
Yes. You can opt out of marketing communications at any time by updating your notification preferences in your account settings, or by contacting our support team directly. Opting out of marketing emails will not affect transactional or security-related notifications, which are necessary for the operation of your account. If you have questions about managing your communication preferences, the FAQ page has step-by-step guidance.
Your personal data is protected every step of the way on bet 11. If you still have questions about how we handle your information, our FAQ page has clear answers. Create your free account today and enjoy live casino, slots, and exclusive promotions — all in Philippine pesos.